Second Ball

Support

Questions, problems or ideas? Write to us at privacy@afakgunstudio.com with the subject "Second Ball support". A real person reads every message, usually within two working days.

To help us help you faster, please include your device model, the iOS version and the Second Ball version if you know them, and what happened just before the problem.

Common questions

Where are my saves?

On your device. Second Ball doesn't need an account: your careers and the game's automatic local backups are stored in the app's own storage on your phone or tablet. That also means deleting the app deletes your saves, unless you have a cloud copy. Your saves are never deleted or locked when the free season ends.

I bought Full Career. How do I get it on a new device?

Sign in to the new device with the same Apple ID you used to buy, open Second Ball and tap Restore purchases. Full Career unlocks again for free. If you're in a Family Sharing group, the same works for your family members on their own devices. If restoring says no purchase was found, check that you're signed in with the right Apple ID and try again with a working internet connection.

How does cloud save work?

Cloud save is optional. Go to Settings → Cloud save and sign in with a 6-digit code sent to your email, with Sign in with Apple or with Sign in with Google. Then tap Back up now to store a copy of your career online. You can keep up to 5 save slots, with the 2 most recent versions of each. Only you can access them.

How do I move my career to a new phone?

  1. On your old phone: Settings → Cloud save, sign in, and tap Back up now.
  2. On your new phone: install Second Ball, go to Settings → Cloud save and sign in the same way (same email, or the same Apple or Google account).
  3. Choose the backup and tap Restore. If there is already a career on the new phone, the game keeps it as a backup file before replacing it.
  4. Tap Restore purchases to unlock Full Career, if you bought it.

Finish any match in progress before backing up or restoring.

How do I turn off analytics or crash reports?

Go to Settings → Privacy. Turn off Share usage data to stop analytics, and Send crash reports to stop crash reports. Analytics is only on if you said yes when the game first asked. Details are in our Privacy Policy.

How do I delete my cloud account?

In the game: Settings → Cloud save → Delete account. To remove a single backup instead, use Delete cloud copy. You can also email us; see Delete your account and data. Saves on your device are not affected.

Can I get a refund?

Purchases are handled by Apple, so refund requests go through Apple at reportaproblem.apple.com. We can't issue refunds ourselves.

Why aren't there real clubs or players?

Second Ball takes place in its own fictional football world. Every player, club, league and competition is made up for the game, and it isn't affiliated with any real club, league or player.

More: Privacy Policy · Terms of Use · Delete account